Webhook: Transcript of chat
I see from a recent post that webhooks are now available within the dashboard - this is fantastic.
Is it possible to post the transcript of the chat to the webhook once the chat has finished?
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. We have plans to extend this feature in the future. However, it's not available at the moment. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Hould I use Wehbook?
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What if i able to send the Transcript to Discord Private Server with the Team.
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Stuart Elliot commented
I Would love this.
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David Miller commented
Is webhook now available in the dashboard?
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David Miller commented
Can we include a transcript chat via webhook?
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Megan Brewster commented
How do you webhook chat?
Create a webhook
Open Google Chat in a web browser.
Go to the space to which you want to add a webhook.
At the top, next to the space title, click arrow_drop_down Down Arrow > ...
If this space already https://sleepwithcomfort.com/best-mattress/best-mattress-for-bunk-beds/ has other webhooks, click Add another. ...
For Name, enter "Quickstart Webhook".
Ralph Conway commented
What is a chat transcript?
A chat transcript is an exact copy of a live chat conversation between a customer service agent and a customer. It acts as a record of every detail of the exchange, including https://zarqaainteriorfitout.ae/services/glass-and-aluminium-company-in-dubai/ the text, customer's details, and even time stamps for each message sent by the customer and agent.
Aaron Sadler commented
Any movement on this?
I would like to be able to save chat history as a ticket against the clients WHMCS profile.
Amazon's Customer Service live chat history can be found in the mobile app's live chat. Once you open the application, navigate to “Customer Service” and navigate to “I need more help”, this should lead you to a live chat between you and Amazon's customer support. To see the history, just scroll up.
Katrina Sparks commented
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for sharing your question here.
We have plans to extend this feature in the future. However, it's not available at the moment.
We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Critical gap in the product
This is a must-have.
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Agreed, it's surprising that you wouldn't be able to include a transcript via webhook.
I'm shocked, the webhook is kinda pointless without a transcript, this should of been requirement #1.
What if i able to send the Transcript to Discord Private Server with the Team.... That should be included....
Adam Gill commented
+1 this. currently the webhook only contains very very basic information that you can't do a lot with.