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Webhook: Transcript of chat

I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

Is it possible to post the transcript of the chat to the webhook once the chat has finished?

Thanks

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Martin McLean shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

7 comments

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  • Adam Gill commented  ·   ·  Flag as inappropriate

    +1 this. currently the webhook only contains very very basic information that you can't do a lot with.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Chat transcript would be really useful as a webhook. We currently have the chat transcript sent by email, but when there is sensitive data in the chat (like credit card info), this gets sent unencrypted over internet...

  • Anonymous commented  ·   ·  Flag as inappropriate

    +1 on this. also it would be nice if there could be an easy way to include transcript in the ticket webhook. We are using tickets to create deals in our CRM and it would be nice to have the transcript there. Or at least a direct link to the ticket / conversation.

  • [Deleted User] commented  ·   ·  Flag as inappropriate

    Currently webooks is not a feasible solution because it gives no transcript.

    I had to resort to having a tool that grabs the transcripts from emails and parses them just to get the transcript when a chat ends.

  • David Broadly commented  ·   ·  Flag as inappropriate

    I can't understand why this isn't already included, why wouldn't you want the chat transcript as a Webhook?! This feature might make the chat feasible for me.

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