FAQ's for when offline
Create option to add 1-4 FAQ's which people see and can click on to get an immediate answer when chat is offline.
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ You can now enjoy the chat widget's new look and features. This includes customizing the body cards of your Offline form. You can add a Knowledge Base search function that will allow your visitors to find answers while your Chat Widget is offline. Helpful Links: 1. Setting up your Knowledge Base - https://help.tawk.to/article/setting-up-your-knowledge-base 2. Creating a new Knowledge Base article - https://help.tawk.to/article/creating-a-new-knowledge-base-article 3. Creating Knowledge Base categories - https://help.tawk.to/article/creating-knowledge-base-categories Learn more about how to set up Widget Cards on your Offline form here: 1. Changing the greetings on your widget - https://help.tawk.to/article/modifying-widget-greetings 2. Customizing the widget header and body cards - https://help.tawk.to/article/customizing-the-widget-header-and-body-cards . If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
This feature would be great