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Customize tickets emails

Could be great to add our own logo on the tickets emails + a signature.

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Franck shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

62 comments

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  • Gyandeep Soni commented  ·   ·  Flag as inappropriate

    1. There should be a customize Signature option in ticket replies, which ensure customers about Support executive identity and departments etc this also looks professional, most of the chat software has this option.

    2. Email SMTP integration option where customer will email directly and support ticket will be created automatically instead of urs.

    3. Options to edit replies in tickets.

    4. Embeded script for support ticket form which can be inserted in webpage where ppl can fill the details and open the tickets directly from our website.

  • Miguel commented  ·   ·  Flag as inappropriate

    I see that this feature has been pending for 4 years. So I have not big hope that it's going to be implemented.

    However, I'd like to ask it. My customers are Spanish people so I'd need to translate the text to Spanish.

    Thanks

  • Vinicius commented  ·   ·  Flag as inappropriate

    We need the ability to translate these e-mails!

    Ability to translate the email into other languages. In particular the ones sent to users, such as the one that starts with "Hi USERNAME,

    Your message has been received and is currently being reviewed by our team.
    For your reference, this ticket id is #XX

  • Álvaro commented  ·   ·  Flag as inappropriate

    Ability to create template of email layout

    ... capacidade de criar algum layout de modelo de email (em html) que possa ser compatível com o layout da empresa (cores, widgets) que usa o Tawk.

  • Marco Antonio Montenegro Tejeda commented  ·   ·  Flag as inappropriate

    We will to start to use your service to give support to our customers, we bougth the add-on that permit to personalize sometings, but it doesn't let us to personalize the language in the email messages that we send to our customers, there are any way that let us to change the language in these emails?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Ability to translate the email forms into other languages. In particular the ones sent to users, such as the one that starts with "Hi USERNAME,

    Your message has been received and is currently being reviewed by our team.
    For your reference, this ticket id is #XX"

  • Anonymous commented  ·   ·  Flag as inappropriate

    It would be nice to improve the tickets system with the following features:
    - ability to set a custom "from" address
    - ability to activate or not e-mail notifications
    - ability to edit the template of all e-mails sent to the user

  • Tariq Khan commented  ·   ·  Flag as inappropriate

    Hi there

    When users receive offline messages, can we change the title to our own? Also can we change the "From" name. I don't see any option for this. We can not use it if can not change the title and from name. Please help on this

    Many thanks

  • Anonymous commented  ·   ·  Flag as inappropriate

    Obviously, this is important. Customer receives a notification of their own message without any indication that a ticket was created. Last I checked people weren't mind readers lol

  • Dejan commented  ·   ·  Flag as inappropriate

    Still nothing with this? We need to change this first mail. We need different languages, we need to edit "From" name.

  • Guy commented  ·   ·  Flag as inappropriate

    We need the ability to change text within automatic responder ticket email.

  • Diego Ramos commented  ·   ·  Flag as inappropriate

    It's very important. Tawk To have a great ticket system, but I can't use, because all texts are in english. Please, allow to customize OR translate these texts. Tks!

  • Anonymous commented  ·   ·  Flag as inappropriate

    It would be nice to allow for the customization of the message that appears at the end of the chat

    "Thank you for chatting with us. Feel free to start a new chat session or enter your email and send a transcript of this conversation to your inbox."

    I have chosen my language in the widget settings, but this string will always be English, because it cannot be customized.

    This also includes email messages, when the visitor receives a mail message from your system, regardless of the language set for the widget.

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