We need to be able to classify the predefined answers by Categories in order to avoid confusions with the members of each team! That is to say for example the "sales" team sees only the predefined answers with regard to questions relating to sales. And the "support" team will also see the predefined answers only for the "support" questions.

• Then the administrator can also move standardized responses between folders and between categories.

• The administrator can create several folders under personal and shared categories

• Give a name and select the team members with whom the administrator wishes to share this folder. The administrator will share the new folder with all of your team members or with specific teams.