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Customer Feedback Before/After Chat Ending

With TAWK-

1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.

2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

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Samir Prajapati shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,

Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.

We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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  • Scott Rosano commented  ·   ·  Flag as inappropriate

    This is BADLY NEEDED and available in competitive products which I've used in the past. Its very important for us to send a post-chat message AND the ability to send a request to a form if the chat is not answered in XX time

  • Adam commented  ·   ·  Flag as inappropriate

    When you are looking for new ideas or feature requests from your users. You should start with inviting the extensive users first – they know your product well and will be in a better position to suggest improvements, new products and new features.
    https://www.mybalancenow.work/

  • Abhishek Nath commented  ·   ·  Flag as inappropriate

    Customer feed is not only important for the business but it's important for other customer also. If you have hired a packers and movers company and at the end if you find their service is good then give a customer feedback and review. It will help the next customer who are going to hire them. For information related to home relocation please read the blog : https://www.fullformx.com/moving-to-a-different-city/

  • amircia 11 commented  ·   ·  Flag as inappropriate

    تمثل المكيفات دور هام في حياتنا في اشهر الصيف
    بغض النظر عن أنها يمكن أن تخلصك من الحرارة، لكن يؤكد كثير من الباحثين أن مكيفات الهواء غير صحية، حيث إن لها العديد من الآثار السلبية على صحتك إذا لم يتم تنظيفها بانتظام.
    تعمل عملية تنظيف المكيفات علي التخلص التام من الاوساخ و الاتربة التى تكون عالقة بالتكييف و التى تسبب العديد من امراض الحساسية، زيادة قوة دفع الهواء الخارج من المكيف، حماية التكييف من الاعطال المحتملة و المتكررة
    كما تساعد على خروج الهواء النقي

    https://usa-cleanwater.org/%d8%b4%d8%b1%d9%83%d9%87-%d8%aa%d9%86%d8%b8%d9%8a%d9%81-%d9%85%d9%83%d9%8a%d9%81%d8%a7%d8%aa-%d8%a8%d9%85%d9%83%d9%87/

    يعتبر خزان المياه من الأدوات الأساسية في أي منزل ويمكن استخدامه للأغراض المنزلية مثل الطهي ومياه الشرب وغسيل الملابس والاستحمام وما إلى ذلك ، ويمكن استخدامه أيضًا لأغراض تجارية مختلفة.
    ومع مرورِ الوقتِ تتراكم عليها الرّواسبٍ والطّحالبِ والقشورِ، وتُصبحُ غير قابلةٍ للاستخدامِ، وتحتاج للتّعقيمِ والتّنقية لكي ترجع بأفضل حالٍ
    https://usa-cleanwater.org/%d8%b4%d8%b1%d9%83%d9%87-%d8%aa%d9%86%d8%b8%d9%8a%d9%81-%d8%ae%d8%b2%d8%a7%d9%86%d8%a7%d8%aa-%d8%a8%d9%85%d9%83%d9%87/

    تسببت مشكلة تسرب المياه في قلق كبير للمنازل والأسطح مما يؤدي بدوره إلى حدوث تشققات في المباني وانهيار بعض المباني في بعض الأحيان ، ولا تحتاج مشاكل التسرب إلى حل مؤقت لأنها يمكن أن تسبب عواقب وخيمة على المنزل بأكمله خاصةً السقف والجدران ؛ لذلك يجب أن يكون الحل نهائيًا وغير مؤقت لضمان أن منزلك آمن من جميع المشاكل المتعلقة بتسرب المياه
    https://usa-cleanwater.org/%d8%b4%d8%b1%d9%83%d9%87-%d9%83%d8%b4%d9%81-%d8%aa%d8%b3%d8%b1%d8%a8%d8%a7%d8%aa-%d8%a8%d9%85%d9%83%d9%87/
    تمثل تسربات المياه أحد أخطر المشاكل على الإطلاق التي قد تتعرض لها العقارات والإنشاءات ومختلف أنواع الأسطح.
    وذلك لأن من يتغافل عن تلك الكارثة قد يؤدي به إلى المعاناة من مخاطر عديدة تتطور بمرور الوقت
    الشركة الامريكية لكشف تسربات المياه في اسرع وقت يمكن وبعمالة مدربة وارخص الاسعار
    <a href="https://usa-cleanwater.org/%d9%83%d8%b4%d9%81-%d8%aa%d8%b3%d8%b1%d8%a8%d8%a7%d8%aa-%d8%a7%d9%84%d9%85%d9%8a%d8%a7%d9%87-%d8%a8%d8%ac%d8%af%d8%a9/

    يعد انسداد نظام الصرف الصحي في الحمام من المشاكل الصحية المزعجة والشائعة في المنزل والتي لا يعرف الكثير من الناس كيفية حلها ، لذلك يحاولون حلها ومعالجتها في أسرع وقت ممكن. لأنها يمكن أن تسبب روائح كريهة من الحمام وتهيج أفراد الأسرة ، وكذلك تؤدي إلى غمر هذه القنوات وتسرب الأوساخ منها أو استحالة تصريف المياه من نظام الصرف الصحي.
    https://usa-cleanwater.org/%d8%b4%d8%b1%d9%83%d8%a9-%d8%aa%d8%b3%d9%84%d9%8a%d9%83-%d9%85%d8%ac%d8%a7%d8%b1%d9%8a-%d8%a8%d8%ac%d8%af%d8%a9/

  • vanminh commented  ·   ·  Flag as inappropriate

    Hoàn thiện hệ thống sổ sách kế toán của doanh nghiệp bao gồm:
    Phiếu thu, phiếu chi, phiếu nhập kho, phiếu xuất kho.
    Sổ quỹ tiền gửi ngân hàng, sổ quỹ tiền mặt.
    Báo cáo tổng hợp số liệu tồn kho, biểu mẫu phân bổ công cụ, dụng cụ, bảng khấu hao tài sản cố định… theo quy định của pháp luật.
    https://ews46944.wixsite.com/my-site/post/dich-vu-ke-toan01

  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Flag as inappropriate

    Hi,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

    We value your input and we thank you for the continued support toward our product. We assure you that we are continuously working to provide excellent customer support and improve our product - in our pursuit to deliver a great tool for business and an enjoyable user experience overall.

    Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  • Anonymous commented  ·   ·  Flag as inappropriate

    It would be great if there was an option to have a feedback form for company's to record how their staff are performing on the chats.

  • shyam commented  ·   ·  Flag as inappropriate

    It would be good if we can have 5 star rating for conversations as the current one of "thums up and thums down" is not giving us the accurate details.

  • Amanda Howell commented  ·   ·  Flag as inappropriate

    I would suggest making the "survey" not feel like a survey. Research has shown people have a very negative response to the word "survey".

    Just make it simple and you'll get more valuable information.

    TAWK MAY HAVE THE BEST IDEA....

    Thanks for chatting with us. Feel free to ask questions or share ideas below..

    I SUGGEST....

    I also think that "rating" the chat with stars could be ok to do, but people don't really like to "rate" other people. If your sales people have a high conversion rate that should be enough. And it you just invite them to make some comments or give some feedback I think the info will be far more valuable. (

    Hi, thanks for chatting with us.

    If you have feedback, or any great ideas for us to follow, we would love to hear from you. Write as little or as much as you like in the box below.

    Or.... make the space and let us write our own copy. (probably the best)

    This is a wonderful idea! The more engagement we have with our customers, the stronger our community becomes. And people LOVE to have their opinions heard.

  • Brada Maxi commented  ·   ·  Flag as inappropriate

    This is like the most basic feature that almost every other live chat applications already have. I don't understand why didn't they include it in the app, how else can the users track the performance of their agents? The thumb up/down won't help much, or do we need to check each conversation one by one? Please add it asap, and also the result report for easier performance tracking.

  • Jose commented  ·   ·  Flag as inappropriate

    It would be great to add a satisfaction survey at the end of the chats.

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