Customer Feedback Before/After Chat Ending
With TAWK-
1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.
2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

25 comments
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Admintawk.to (top bird!, tawk.to) commented
Hi,
Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.
We value your input and we thank you for the continued support toward our product. We assure you that we are continuously working to provide excellent customer support and improve our product - in our pursuit to deliver a great tool for business and an enjoyable user experience overall.
Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
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Anonymous commented
It would be great if there was an option to have a feedback form for company's to record how their staff are performing on the chats.
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shyam commented
It would be good if we can have 5 star rating for conversations as the current one of "thums up and thums down" is not giving us the accurate details.
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Michael L. Porter commented
Need the ability to add more than one question to a Survey shortcut
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Amanda Howell commented
I would suggest making the "survey" not feel like a survey. Research has shown people have a very negative response to the word "survey".
Just make it simple and you'll get more valuable information.
TAWK MAY HAVE THE BEST IDEA....
Thanks for chatting with us. Feel free to ask questions or share ideas below..
I SUGGEST....
I also think that "rating" the chat with stars could be ok to do, but people don't really like to "rate" other people. If your sales people have a high conversion rate that should be enough. And it you just invite them to make some comments or give some feedback I think the info will be far more valuable. (
Hi, thanks for chatting with us.
If you have feedback, or any great ideas for us to follow, we would love to hear from you. Write as little or as much as you like in the box below.
Or.... make the space and let us write our own copy. (probably the best)
This is a wonderful idea! The more engagement we have with our customers, the stronger our community becomes. And people LOVE to have their opinions heard.
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Anonymous commented
iiiiiii
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Anonymous commented
definitely a good idea
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OLAH commented
Yes! Nice Idea!
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Brada Maxi commented
This is like the most basic feature that almost every other live chat applications already have. I don't understand why didn't they include it in the app, how else can the users track the performance of their agents? The thumb up/down won't help much, or do we need to check each conversation one by one? Please add it asap, and also the result report for easier performance tracking.
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Jose commented
It would be great to add a satisfaction survey at the end of the chats.
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Anonymous commented
You’re always welcome! I’d love to hear your thoughts on your chat experience today. Please take a minute to answer a brief survey after our chat, which is geared towards improving the service we provide. Please rate 5 if satisfied with the service received today.
Thank you for contacting us. Please feel free to get in touch with us again in case required. Take care and have a great day ahead :) -
Anonymous commented
This will be very useful
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Danielle commented
Yes! Please > a post chat survey after someone has ended the chat would be perfect.
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Klaus commented
Bump! Would love this future.
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Giulio commented
Very nice idea.
I hope that they'll add it. -
Anonymous commented
Nice idea
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Lim Ja Shen commented
After a chat has finished ask the customer to complete a short survey. hope you think about it
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Wayne commented
Would like to see this feature introduced - would be very helpful to see how our users rate the quality of our support
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Anonymous commented
After a chat has finished ask the customer to complete a short survey.
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Paresh Bafna commented
Star Rating/ Feedback Email After Closing of Ticket