Customer Feedback Before/After Chat Ending
1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.
2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.
Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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I think this is a great idea, if it allows the customer to give feedback/survey on how the chat session was, and not just a thumbs up/down. This also allows greater analysis when it comes to your support agent performance.