New Knowledge Base (Private)
Can you please make the Knowledge Base Private, available only to customers within your system?
This is important for enterprise applications that do not want all of their IP exposed to the public.
AH
shared this idea
5 comments
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Tim
commented
This is the only issue I have with tawk which prevents me from using it so far. It would be great if this could be implemented!
A simple option to enable or disable indexing the knowledge base into the search engines would be great already as a start!
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Anonymous
commented
Would be lovely if there are two types of knowledge base -- one for staffers and one for clients.
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Anonymous
commented
This is very desirable. It can be a simple implementation like Intercom has done. Create an attribute in Tawk, set its value for each user in enterprise app and add to Tawk javascript, Tawk reads it and controls access for public or private.
Check this article - https://www.intercom.com/help/en/articles/2982784-control-who-can-see-your-articles-with-audience-targeting -
Anonymous
commented
We also need this option as well!
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ID
commented
The new knowledge base looks very promising and I think this is a very important feature and one that would make it so much more useful.
I also second this idea of having a Knowledge base only available for users who have logged into your system.
Maybe integrate with some sort of ID or cookie that can be passed onto the site?
Or some user tracker that can only be set when a user has access to the logged in website and if that trackers valid, give access to the KB?
Either way would like to see this implemented!