Limitation of one agent to join per chat
We want to limit it up-to 1 agent per 1 chat. I would like to know if we can restrict multiple agents to join same chat?
Thanks for the update and quick reply. I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.
Robert Edwards commented
Personally, I was completely helped by the solution so that it was written by one of the first
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for sharing your question here.
At this stage, we don't have a feature to limit chats per agent. All agents can see the incoming chats and can join in.
This is designed to allow transparency of active chat and transfer if chats from one agent/department to another.
Rest assured, your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help
Yes please implement this!
Once anybody initiate chat from website, notification will be received to two members, any one accept and initiate live chat with customer mean another one should not access that chat.
Please do implement this so users can look at staffing levels sensibly.
I agree for this option, some online chat apps have it like LiveChat but still no option in Tawk since this post was written.
Agents should be assigned a limit to answer chats, say 2, if all agents are busy with 2 customers, the chat widget should show status as 'busy' rather than online and can guide the customer to send us an email or call over phone.,
Option to limit number of incoming chats for Agent