An option to disable 'Email Transcripts' for visitors
Please consider this, if the business wants then they can disable the email transcript option for visitors so that they can customize the chat widget according to their preference, and also customize what the visitor can request and what they cannot.
Anonymous
shared this idea
21 comments
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Mark Black
commented
I also vote for that idea. Let the admin see all that information. If the users want too they can request for that. It could be quite useful. I am lucky I have an offline business and can not worry about such issues. I only have to make orders of the best cartridges on https://www.mrdepot.ca and change them. Isn't it perfect?
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Tarynn
commented
Maybe create a button to let admin close/open after chat user may left email to get the chat transcript. Not necessary give the chat transcript to certain user after end chat.
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Anonymous
commented
It would be really nice to be able to disable the users ability to email the chat transcript and instead of they would like it to need to contact whoever the company is that they are chatting with.
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Amanda
commented
please make the options section in the client widget customizable so that we can hide or remove options like email transcripts from the client end
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Avay
commented
I vote for this idea. Admins should be able to keep a transcript and disable it for customers. If a customer asks for the transcripts later circumstances, we will very well be able to provide it separately after due diligence.
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Anonymous
commented
allow us to disable Email Transcript on user widget
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Nicolas Llambias
commented
We are using Ticketing for internal control only and need to deactivate the email sent to a user when the ticket is created. My company is using Zapier to integrate systems, and it only triggers when a Tawk ticket is created. The data we use inside the automation is not "Customer formatted".
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Sukh
commented
In the chat widget which is an option at the top three point on the right side, the email transcription that I want to hide that option. How to do. If there is no option to do this, please make this option available soon.
Thanks .. -
Anonymous
commented
Can you please add the option to disable the email transcript for the end user ?
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parker
commented
this one omission is what will likely prevent us from using Tawk, it really is a must-have
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yiwei
commented
It would help if there is a functionality to close the functionality to ask the visitor's email that is used to send the transcript to the visitor when end of the chat.
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Tom
commented
I agree. This is a must have option. Public computer users (like internet café or library) will be able to get transcripts from other users. This could cause breaches of privacy under EU privacy law (GDPR)!!
It can be a premium feature but it's a must have.
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Anon
commented
I have to agree, it's unnecessary for our business service. Would be good to have the option to disable.
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Anonymous
commented
This is a required feature. Please add it at the earliest
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Charles Yarbrough
commented
It would be nice to be able to disable the chat transcript from being emailed. It's not needed to be emailed for our type of service, so it's just an unnecessary extra email sent to us and the chat user.
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Shiva
commented
Yes, I saw the request for "ability to hide or remove email transcript" has been declined. I strongly feel that option must be considered as a part for premium add-on feature atleast. And an option to vote for "Declined" ideas must be there, so that the need of the customers is heard.
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Christian John Halls commented
For an example don't allow the end customer to have the option to send the chat hisory to their email address.
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Anonymous
commented
For security, this is needed. I a user on public computer has left without ending the chat, other person who comes there can still use the existing chat to send the transcript. Atleast this will mitigate the entire chat to be sent to his maild ID
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Ewa
commented
Please disable for visitor the possibility of chat transcription. I operate in other language than English and it looks awful to have English out of the blue. My conversations are in my language, but everything connected with chat transcription including emails is in English for my visitor. It doesn't look professional.
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Julia
commented
I suggest you do this because it should be at the discretion of the website/live chat employees. Even though it is not something that comes up after a visitor ends chat, they should only be able to request it.