An option to disable 'Email Transcripts' for visitors
Please consider this, if the business wants then they can disable the email transcript option for visitors so that they can customize the chat widget according to their preference, and also customize what the visitor can request and what they cannot.
The administrator should also have the option to customize the text of emails sent to the customer such as e.g. chat transcripts and translate it into the local language, as it is now not possible to change the language of the emails and our customers receive a message in English that some do not understand.
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for taking the time to share your ideas here.
This feature has already been submitted to our engineers.
Your request is acknowledged and updates will be posted once the feature has been implemented.
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!(Edited by admin)
Mark Black commented
I also vote for that idea. Let the admin see all that information. If the users want too they can request for that. It could be quite useful. I am lucky I have an offline business and can not worry about such issues. I only have to make orders of the best cartridges on https://www.mrdepot.ca and change them. Isn't it perfect?
Maybe create a button to let admin close/open after chat user may left email to get the chat transcript. Not necessary give the chat transcript to certain user after end chat.
It would be really nice to be able to disable the users ability to email the chat transcript and instead of they would like it to need to contact whoever the company is that they are chatting with.
please make the options section in the client widget customizable so that we can hide or remove options like email transcripts from the client end
I vote for this idea. Admins should be able to keep a transcript and disable it for customers. If a customer asks for the transcripts later circumstances, we will very well be able to provide it separately after due diligence.
allow us to disable Email Transcript on user widget
Nicolas Llambias commented
We are using Ticketing for internal control only and need to deactivate the email sent to a user when the ticket is created. My company is using Zapier to integrate systems, and it only triggers when a Tawk ticket is created. The data we use inside the automation is not "Customer formatted".
In the chat widget which is an option at the top three point on the right side, the email transcription that I want to hide that option. How to do. If there is no option to do this, please make this option available soon.
Can you please add the option to disable the email transcript for the end user ?
this one omission is what will likely prevent us from using Tawk, it really is a must-have
It would help if there is a functionality to close the functionality to ask the visitor's email that is used to send the transcript to the visitor when end of the chat.
I agree. This is a must have option. Public computer users (like internet café or library) will be able to get transcripts from other users. This could cause breaches of privacy under EU privacy law (GDPR)!!
It can be a premium feature but it's a must have.
I have to agree, it's unnecessary for our business service. Would be good to have the option to disable.
This is a required feature. Please add it at the earliest
Charles Yarbrough commented
It would be nice to be able to disable the chat transcript from being emailed. It's not needed to be emailed for our type of service, so it's just an unnecessary extra email sent to us and the chat user.
Yes, I saw the request for "ability to hide or remove email transcript" has been declined. I strongly feel that option must be considered as a part for premium add-on feature atleast. And an option to vote for "Declined" ideas must be there, so that the need of the customers is heard.
Christian John Halls commented
For an example don't allow the end customer to have the option to send the chat hisory to their email address.
For security, this is needed. I a user on public computer has left without ending the chat, other person who comes there can still use the existing chat to send the transcript. Atleast this will mitigate the entire chat to be sent to his maild ID