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Allow a trigger to be created when a chat is initiated

When a customer starts the chat after completing the pre-chat form, it would be a good idea to have a trigger to auto respond.

This lets the customer know that the chat has been initiated our end.

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Emma shared this idea  ·   ·  Report…  ·  Admin →
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Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to provide us with your feedback. Definitely! You can create a trigger that fires after your visitor fills in the form. I have personally tested these advanced trigger settings and the trigger successfully fires with the message I'vecreated. (Example: "Hi, Thank you for reaching out") You can do as follows: 1. Select Administration Section > Trigger > Add Trigger 2. Select Trigger Type > Advanced 3. Type the Trigger Name and Description 4. Under CONDITION > When a visitor sends a chat message 5. Under CHECK > All of the following conditions 1. Account Status > Equals > Online 6. Under ACTIONS > Send message to visitor 7. Type the agent’s name and your message (This is where you can input a message letting your customer know that the chat has been initiated.) I hope these settings address your concerns. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Report

    Hi Emma,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback.

    Definitely! You can create a trigger that fires after your visitor fills in the form. I have personally tested these advanced trigger settings and the trigger successfully fires with the message I'vecreated. (Example: "Hi, Thank you for reaching out")

    You can do as follows:
    1. Select Administration Section > Trigger > Add Trigger

    2. Select Trigger Type > Advanced

    3. Type the Trigger Name and Description

    4. Under CONDITION > When a visitor sends a chat message

    5. Under CHECK > All of the following conditions 1. Account Status > Equals > Online

    6. Under ACTIONS > Send message to visitor

    7. Type the agent’s name and your message
    (This is where you can input a message letting your customer know that the chat has been initiated.)

    I hope these settings address your concerns.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  • Anonymous commented  ·   ·  Report

    Idea is to be able to have pre-chat form normally required UNLESS chat was a trigger wich in that case allow to continue chat without pre chat form

  • Tech Support commented  ·   ·  Report

    Currently if you send out a trigger the customer / user will see the notification.

    If they miss the notification / ignore it for a moment, it then shows a 1 on the chat icon. It means they then have to sign up for a live chat just to see the initial message. Is there a way the message can be seen without the having to fil in the pre chat form?

    We use the pre chat form to know who we're talking to as Tawk to doesn't yet have the inbuilt function for them to fill in once a chat has started.

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