Allow a trigger to be created when a chat is initiated
When a customer starts the chat after completing the pre-chat form, it would be a good idea to have a trigger to auto respond.
This lets the customer know that the chat has been initiated our end.
Very good post, thank you. I am surprised to find your website https://www.upsers.app/
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for taking the time to provide us with your feedback.
Definitely! You can create a trigger that fires after your visitor fills in the form. I have personally tested these advanced trigger settings and the trigger successfully fires with the message I'vecreated. (Example: "Hi, Thank you for reaching out")
You can do as follows:
1. Select Administration Section > Trigger > Add Trigger
2. Select Trigger Type > Advanced
3. Type the Trigger Name and Description
4. Under CONDITION > When a visitor sends a chat message
5. Under CHECK > All of the following conditions 1. Account Status > Equals > Online
6. Under ACTIONS > Send message to visitor
7. Type the agent’s name and your message
(This is where you can input a message letting your customer know that the chat has been initiated.)
I hope these settings address your concerns.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
Idea is to be able to have pre-chat form normally required UNLESS chat was a trigger wich in that case allow to continue chat without pre chat form
Based on this https://tawk.uservoice.com/forums/228427-feedback/suggestions/9229221-pre-chat-form-after-trigger there are many people such as myself who want the vice versa feature, If there is any triggered message then, the pre-chat appears naturally as if it were a conversation balloon
Maybe this update you're putting in solves it as it will be more obvious / pop up and not need them to fill in the chat form?
It seems this is the opposite to this:
Perhaps it is better that they have the pre chat form to fill in - trouble is it's starts a barrage of live chats for people just wanting to see the message.
Currently if you send out a trigger the customer / user will see the notification.
If they miss the notification / ignore it for a moment, it then shows a 1 on the chat icon. It means they then have to sign up for a live chat just to see the initial message. Is there a way the message can be seen without the having to fil in the pre chat form?
We use the pre chat form to know who we're talking to as Tawk to doesn't yet have the inbuilt function for them to fill in once a chat has started.