Customizing the post-chat experience.
The content of the "your chat has ended" segment should be fully editable. It currently violates several of my property style guidelines and there's nothing I can do about it.
Problems:
The icon color is wrong.
The text is written in plural. (There is no "us" in my studio)
The text contains a typographic error that cannot be corrected.
We should be able to:
Remove this entire segment of the CX loop if desired.
Change the icon color.
Remove the icon.
Edit the heading text.
Edit the body text.
GB Chew
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4 comments
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Viona Putri
commented
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Martina
commented
Please update your settings so that becomes possible to edit the "Chat ended" message (color and text). Thanks so much!
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Anonymous
commented
Currently, the transcript is a simple plain text list in black.
It would be great if we could highlight the users' text in color so that we clearly distinguish it from the admin.
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Jerry
commented
What I'd suggest that there shall be an option to customize the chat transcript before we send it some client, for example there may be visitors from various countries, while sending a transcript we should have an option to add country name or send notes along with chat transcript so the client get an idea what to focus .