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please do agent switching option for tawk app plus visitor notification even tawk app closed similar to gmail app

1)agent switching option from dropdown menu similar to desktop verison for app in future update,
2)have installed tawk app, but should IT BE OPEN ALWAYS to get notification,?? because if i close the app, its not showing notification,, whereas gmail app giving notification even though i closed, am still authenticated know,why am not receiving in similar fashion like gmail

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ashok raja shared this idea  ·   ·  Report…  ·  Admin →
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  • shawn berlin commented  ·   ·  Report

    The first step is to make sure your sound and notification settings are set up correctly. You can find the settings here on your PC and here on your mobile app.
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  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Report

    Hi Huzefa,

    This is Sienna from tawk.to reaching out. Thank you for sharing your challenge here.

    With regards to your concern, you may create multiple aliases to answer chats via a different name/persona.

    With multiple Aliases set up, you can choose which one you'd like to use before joining a chat and even select your favorite as the default.

    Follow these steps to create Aliases:

    1. Log-in to Your Dashboard
    2. Select the Profile menu icon at the top right of the dashboard> Edit Profile
    3. Go to Aliases.
    4. You can edit an already existing Alias by clicking on it in the list of existing Aliases or you can create a new Alias by clicking the green “Add Alias” button in the top right corner.

    Visit this link to know more: https://help.tawk.to/article/creating-and-managing-aliases

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Report

    Hi Ashok!

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

    Here are the answers in relation to your questions:

    1. Agent switching - Do you mean the ALIAS function? Yes, the mobile app has the option to answer chats by choosing different Aliases the same way as you do on a Dashboard on the computer.

    2. App on the background - No need to keep the app in the background. Notifications will continue to push through as long as you did not log out on your account on the app before completely quitting/killing it.

    For more information about notifications click the links below:

    1. Android App: Notification fixing how-to
    https://docs.google.com/document/d/1upu3o-_qlFRNhowNV1-MDUbisTFuhucH9pWRES1L_AE/edit

    2. iOS App:

    ​1. Log-in to your tawk.to
    2. Select the burger icon at the top left section of the app window.
    3. Select the Gear Icon at the top left section of the app window to access the Notifications and Sound section.
    4. Select Notifications and sounds

    Enabling sound and badge notifications on iOS
    https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  • Huzefa commented  ·   ·  Report

    We are using different properties from a single account, there should be an option to assign a different name for a different agent

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