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Hi Berkay,

Thank you for choosing tawk.to and for sharing your challenge here.

Please take the time to conduct a notification test:

1) Ensure that the Do Not Disturb (from app settings) toggle is off
2) Open app Settings > Test Notifications
3) Choose a specific property to test notifications for
4) Press 'Request a Test Push Notification'

Please do not close the app.

Within 30 seconds you should get an in-app dialog reporting status of the app being able to receive Push Notifications.

We are aware of issues with certain devices - Huawei, Xiaomi, Asus, Oppo, and several others, that are known to block the application in the background. The devices do not allow notification service to run. As long as the app is not swiped away from ""recent apps"" the notifications will keep sounding? Alternatively, you can enable the option to allow the app to work in the background work.

Further, some management apps can suppress push-notifications, for example, the ""Clean Master"" app. Ensure that tawk.to is not blocked by such apps.

Additional information can be found here: https://docs.google.com/document/d/1upu3o-_qlFRNhowNV1-MDUbisTFuhucH9pWRES1L_AE/edit?usp=sharing

If you are a MIUI (Xiaomi) user, please also see this instruction https://www.androidcentral.com/how-fix-miui-push-notifications.

If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!