Attaching images to shortcuts
Please consider this feature as it could be very time-saving for any customer service agent who sends lots of pictured tutorials with shortcuts. that way I wouldn't have to browse my gallery always for finding the right picture.
Thanks! one of the best platforms out there
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for sharing your challenge here.
I can understand how shortcuts messages with image attached is can assist in making chats more effective.
An alternative is to create a Knowledge Base article containing those images. Just add the Knowledge Base link to your shortcut message. This is sure to assist in speeding up the process of searching for the images on your computer.
To learn more about how to create Knowledge Base Articles: https://help.tawk.to/article/creating-a-new-knowledge-base-article
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!