Refresh facility on the Mobile & PC Apps
There is no refresh so there is a long delay when visitors leave, this creates a false reading on time spent as well as the time to send messages
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Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for sharing your challenge here.
There is currently no-refresh function. It takes 2 minutes for a session to expire from the time a visitor leaves the page, or from the time the last widget tab is closed.
I hope this addresses your concern.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help