Department function
Can set department can see each department only? example department a can see department a chat only
Kent
shared this idea
6 comments
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Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your question here.
Currently, there is no set-up to hide chats from other departments.
This is how the department function works for tawk.to chat.
1. Chats can be assigned to departments, all agents including those who are not assigned there can see the incoming chats, but ONLY THOSE WHO ARE ASSIGNED to the department will get a NOTIFICATION.
2. This is so to allow easy chat take-over especially if the transfer is from one department to another.
3. In departments, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.
More detailed instruction can be found here: https://help.tawk.to/article/creating-and-managing-departments
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
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Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.
We value your input and we thank you for the continued support toward our product.
In relation to your concern, this is how the department function works for tawk.to chat.
1. Chats can be assigned to departments, all AGENTS including those who are not assigned there can see the incoming chats, but only those who are assigned to the department will get a notification.
2. This is so to allow easy chat take-over especially if the transfer is from one department to another.
3. In departments, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.
4. Currently, there is no set-up to hide chats from other departments.Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
-
Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.
We value your input and we thank you for the continued support toward our product.
In relation to your concern, this is how the department function works for tawk.to chat.
1. Chats can be assigned to departments, all AGENTS including those who are not assigned there can see the incoming chats, but only those who are assigned to the department will get a notification.
2. This is so to allow easy chat take-over especially if the transfer is from one department to another.
3. In departments, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.
4. Currently, there is no set-up to hide chats from other departments.Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
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tarak kamoun
commented
When a member of the sales team is assigned to a visitor. All the visitor's contact info are hidden from the other members. This is to minimize the risk of being hijacked internally
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luis
commented
one agent should not be able to look into other agents to customer conversation ..
as our is a couselling department and we need privacy is that possible
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Anonymous
commented
Option to add a department for submit a ticket feature.
When a customer uses the live chat and selects a department all agents can see it even if they are not assigned to that department,.