Automatic replies based on trigger words
Have automatic replies based on trigger words from the customers: For example, if the question from the customer includes the word "price" we can trigger an automatic response and stuff like that. And if the customer needs more help our customer service team receives the notification that a live chat is needed.
Rod
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
You can set up a Trigger to fire with a specific keyword such as “Price”.
However, we currently don’t have automation to notify agents if the user requested live support.
To set up the Advance Trigger, follow the steps below:
1. Select Administration Section > Trigger > Add Trigger
2. Select Trigger Type > Advanced
3. Type the Trigger Name and Description
4. Under CONDITION > When a visitor requests a chat
5. Under CHECK > All of the following conditions
Message > Equals > Price (THIS IS YOUR KEYWORD)
6. Under ACTIONS > Send message to visitor
7. Type the agent’s name
8. Type your message
( YOUR VISITOR MUST SEND A MESSAGE WITH THE KEYWORD “PRICE” FOR THE TRIGGER TO SEND)
I hope this addresses your concern.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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Danh Do
commented
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https://uydanh016.tumblr.com/ -
Admintawk.to
(top bird!, tawk.to)
commented
Hi Rod,
This is Sienna from tawk.to. Thank you for reaching out.
You can set-up a Trigger to fire with a specific keyword such as "Price".
However, we currently don’t have an automation to notify agents if the user requested live support.
To set-up the Advance Trigger, follow the steps below:
1. Select Administration Section > Trigger > Add Trigger
2. Select Trigger Type > Advanced
3. Type the Trigger Name and Description
4. Under CONDITION > When a visitor requests a chat
5. Under CHECK > All of the following conditions
Message > Equals > Price (THIS IS YOUR KEYWORD)
6. Under ACTIONS > Send message to visitor
7. Type the agent’s name
8. Type your message( YOUR VISITOR MUST SEND A MESSAGE WITH THE KEYWORD "PRICE" FOR THE TRIGGER TO SEND)
I hope this addresses your concern.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!