Activities and Productivity of Agents report
Need report to look at agents activities/numbers of chats attended. Current report allows selection of all users but excel report exported provide dates and a total chats. Require the report to show all the users selected with their data so that management can see as a whole the individual agents activities and productivity
Admintawk.to (top bird!, tawk.to) commented
At the moment, you can monitor your agent's performance through User Satisfaction reporting.
The Sentiment feature shows how many visitors have given feedback to the chat agent by clicking the thumbs up or thumbs down ratings in the chat widget.
To check the agent's statistics for User Satisfaction, do the following:
1. Select the Reporting section of the dashboard in the left sidebar
2. Click the filter icon
3. Select the agent
4. Select the option to download the report as a CSV file.
The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!