Analyize chats which are postiv & negativ rated
I see stats about negativ, postiv and neutral rated chats but I cannot see which chats are meant in special. I think it is a must have to offer a better user experience.
Can
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At this stage, our Sentiment feature only shows how many visitors have given feedback to the chat agent by clicking the thumbs up or thumbs down ratings in the chat widget.
We’re continuing to build out our Messaging product and have taken on your suggestions.
We will post updates once the feature has been implemented.
If you have additional questions or just want to speak with someone at tawk.to, book a free call with me here: https://calendly.com/siennarubio/30min. I’m happy to assist
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hermiston neva commented
This would be helpful, but the Sentiment function presently just displays the number of users who have rated the chat agent with a thumbs up or down in the chat widget, which is definitely a drawback for us. https://thebackrooms2.com
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Jasmin chopra
commented
This might be useful but currently, Sentiment feature only shows how many visitors have given feedback to the chat agent by clicking the thumbs up or thumbs down ratings in the chat widget, which is really a drawback for us.
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Ted Reddit
commented
Thank you for the information
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Anderson
commented
Sentiment analysis is contextual mining of text which identifies and extracts of their brand, product or service while monitoring online conversations. The number of positive comments related to Price have outnumbered the negative ones.
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Admintawk.to
(top bird!, tawk.to)
commented
Hi Can,
Thank you for choosing tawk.to and for reaching out.
At this stage, our Sentiment feature only shows how many visitors have given feedback to the chat agent by clicking the thumbs up or thumbs down ratings in the chat widget.
We're continuing to build out our Messaging product and have taken on your suggestions.
We will post updates once the feature has been implemented.
If you have additional questions or just want to speak with someone at tawk.to, book a free call with me here: https://calendly.com/siennarubio/30min. I'm happy to assist