Drilldown of Neutral / Negative chats / Positive Chats
It would be a good idea when pulling the chats report that we could drill down into the specific chats that were rated Negative/ Positive or not at all.
This is an integral part of driving conversion rates and in turn customer satisfaction.
Connor
shared this idea
3 comments
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Admintawk.to
(top bird!, tawk.to)
commented
Hi Connor,
This is Sienna from tawk.to. Thank you for reaching out.
We couldn't agree more that customer feedback is an integral part of providing excellent customer service.
Thank you for taking the time to share your ideas here.
At this stage, we don't have the functionality to download detailed reports of feedback.
Our developers are continuing to build out our messaging product. We've acknowledged your request and have forwarded it to the dev team.
We will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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Connor
commented
It would be a good idea when pulling the chats report that we could drill down into the specific chats that were rated Negative/ Positive or not at all.
This is an integral part of driving conversion rates and in turn customer satisfaction.
-
Connor
commented
It would be a good idea when pulling the chats report that we could drill down into the specific chats that were rated Negative/ Positive or not at all.
This is an integral part of driving conversion rates and in turn customer satisfaction.