Placeholder grammar/syntax to refer to user-data (use in Shortcuts and Tabs, access CRM, make call, send SMS…))
It's nice to have user data (either Pre-chat form or JS API adding Meta-Data). It's even better to USE it !
Shortcuts : \hello = « Dear {firstname}, how can I help you ? »
Trigger: « Dear {firstname}, welcome. We'll get back to you shortly… »
Tabs : https://my.own.company/dashboard/showuser?userid={thisuserid} (connects to my CRM)
Tabs : http://my.voip.provider/makecall?from={myagentnumber}&to={thisuserphone} (calls the client)
Tabs : http://my.sms.provider/sendsms?to={thisuserphone}&message=Hello%20{firstname}…please%20rate%20our%20agent… (send SMS to the client)
Really very powerfull, versatile, and a very big return for a limited investment.
Marcel Brouillet
shared this idea
1 comment
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Admintawk.to
(top bird!, tawk.to)
commented
Hi Marcel,
Thank you for choosing tawk.to and for sharing your suggestions.
You can add a URL under Tabs to access your CRM if it’s supported.
Link: https://help.tawk.to/article/creating-and-managing-tabs
SMS and a call dialer are currently on our roadmap.
We are in the process of updating our Widget design and Messaging feature.
You can also check our JavaScript documentation here:https://developer.tawk.to/jsapi/.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!