Use PreChat (or email form) in a trigger
The user enters my page and starts a chat. But no supporter is available at the moment. Then i want to use a prechat or a name/email-form within a trigger after a while (5 minutes).
So i don´t lose the informationen and the connection to the visitor.
This is Sienna from tawk.to. Thank you for reaching out.
We currently do not have an email or Pre-Chat Form to send to your customers when you’re away or miss a chat.
To capture visitor details and let your customers know they’ll be contacted later, you can create a Chat Rescuer Trigger.
This trigger sends an automated response in the chat when agents don’t respond within a set length of time. You can edit your Chat Rescuer Trigger to include a message asking for each visitor’s contact information. The trigger time can be set from 10 seconds up to 1 hour.
For example, if no agents have responded to an incoming chat for 20 seconds, the Chat Rescuer Trigger can be set to spring into action with a message like this:
“Thanks for your patience. We are currently unavailable at the moment, please leave your name and email and we will get back to you ASAP.”
See our introductory guide to triggers here: https://help.tawk.to/article/creating-and-managing-triggers
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!