Privacy consent register
By using a data request form at the beginning of the chat it is possible to request consent for privacy. But it is not possible to save a consent register, for the GDPR it is mandatory as I must always be able to demonstrate the sending of data through consent-based forms. There is currently no consensus register.
Thank you for choosing tawk.to and for reaching out.
Once the consent form is activated, your customer can send chat messages if they AGREE with the form. If not, they won’t be able to continue with the chat.
All entries in your chat history can be used to track the number of customers that agreed with the consent form. However, the content of the consent form will not be included in the chat history conversations.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!