Need to know if the message sent out or an Not sent error message
Need to know if the message was sent to the customer or not, Some emails get stuck on Queued and you dont even know.
Jim
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
All tickets are considered sent when they are generated. However, there are instances in which your customers will get delayed notifications. This is due to a very high server load.
In the event of a delay, we always prioritize bringing all communications back to full speed.
At the moment, we do not have status messages for delayed tickets.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Rozy Sharma
commented
Sometimes you might see an error that states 'Message not sent' in the Notification panel. This might be shown to you when a message
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commented
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