Additional history export options
I would love to be able to export our chat history in 1) chunks bigger than 100 and 2) in a single file format, either csv or json.
The current nested folder/one-json-per-chat format makes it very difficult to work with the otherwise valuable data they contain in any easy way.
Jeremy
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
We currently have a limit of 100 chat history entries per download and are using JSON as a file format.
After downloading your files in Zip format, you can convert them to CSV spreadsheets using this link: https://www.convertcsv.com/json-to-csv.htm
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!