Existing User Auto Identification.
Hi, I run a hosting business and I use WHMCS. Please add a feature whereby a user's name and email are automatically fetched by Tawkto when the user logs in to their account on the Client area. This is really helpful to us on the other side of the chat as we won't need to keep asking users to identify themselves so we can look for their accounts to log queries. The pre-chat form is not really helpful in this case since users can just decide to start a chat without filling in anything. The feature should only fetch details of those logged in. I have already seen this feature in many other live chat platforms, so I hope you consider adding it.
Shrike
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your question here.
You can use our API scripts to achieve this purpose.
Our JavaScript API documentation has a flexible set of methods that may help with your website projects.
You can find our JavaScript documentation here: https://developer.tawk.to/jsapi/.
Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!