Display option hierarchy in pre chat form
Did you ever visit namecheap site. They use a chat widget which would display a list of options initially. Then when you select any one of the option, more sub-options shows up and so on. It goes up to 4 or sometimes 5 levels. You too should ponder upon providing similar feature. Further the scrollbar should be little wider
Sujoy Adhikary
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
An automation/chatbot feature is on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min