To make available an option that turns the Many to One chat approach to a One to One chat
The idea is to make available an option that can turn the Many to One chat approach to a One to One chat for confidential communications. We are an NGO that deals with confidential exchanges with our visitors. So the chats need to be handled in a private setting. Only supervisors can be see all active chats. But agents should not see each other chats. They can use direct messaging to ask for assistance or share ideas.
Thank you for choosing tawk.to and for reaching out.
At this stage, we cannot assign chats to a specific agent/assistant or create a private channel. All incoming chats can be viewed and answered by all agents logged into the property.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
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