enable statistics for individual agents
a feature to be added where we can see our agents' individual performance- how fast they answer chats, how many missed chats etc. We love this platform but that is one huge missed feature that we need badly.
Jane Jonas
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
You can view performance data for individual agents in the reporting panel of the tawk.to Dashboard. To access reporting, log in to your tawk.to account and head over to the left side of your Dashboard. Click on the tab that says Reporting (bar chart icon) to view.
You can control which data you see and how it is presented in your reporting panel. Filter the statistics you see by agent or tag. Then, use the buttons at the top of each reporting page to download your report.
To know more, please go here: https://help.tawk.to/article/understanding-reporting
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!