Can i switch off the agent not to write in the chat, but just watch.
Is it possible to add options where i can disable the agent to write but still can watch the chat?
Thank you for choosing tawk.to and for sharing your ideas with us.
This can be achieved by setting up a department. When chats can be assigned to departments, all agents, including those who are not assigned there, can see the incoming chats. However, only those who are assigned to the department will get a notification.
Learn how to set it up in this article: https://help.tawk.to/article/creating-and-managing-departments
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