Include Daily Chat Uptime as part of the reporting. It would be useful in calculating productivity
It would be great if you could incorporate daily chat uptime (how long an agent has been online in a day/ hour). This would be very helpful when trying to look at productivity and efficiency. Right now, the weekly roundup report only gives you a weekly data, which is not sufficient. Thanks.
Jassheena Christopher
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi, Jassheena Christopher
Thank you for choosing tawk.to and for sharing your ideas with us.
We currently do not have Productivity statistics for agents in our Reporting panel.
We do, however, have statistics available for each agent’s Average Chat Duration, Response Time and User Satisfaction to help you monitor individual performance.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
Alternatively, you can reach me here at nicola.mangulabnan@tawk.to
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Benton Russel
commented
how much output a company can generate with a given amount of input.
https://www.mymilestonecard.net/ -
Benton Russel
commented
Productivity refers to how much output a company can generate with a given amount of input.
https://www.rapidfs.online/ -
Tyrel Aufderhar
commented
Thanks for sharing this i was looking for it keep it up.
https://www.epayitonline.one/ -
Josh White
commented
Hi there, I hope https://macysinsite.club/ they give daily data and this weekly data seems to delay, to https://krogerfeedback.today/ be honest. Thank you.