Enable Queue Chat
A queue could be nice, because if you have many people on the livechat, and only are one agent online, then a queue could be good to have. For example, when 5 users write to me, at the same time, I can't answer them all at the time. So a queue system could be very good! Exemple: You are number 6 in the queue. Or your own custom message.
Ajna Clothings
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi Ajna!
This is Elle from tawk.to. Thank you for reaching out.
I recommend activating your Chat Rescuer.
This trigger is used to auto-respond to messages if agents don't answer the chat in time. You can create a message asking for their contact details. The trigger can be set for a delay ranging from 10 seconds up to 1 hour.
For example: If no agents respond to an incoming chat for about 20 seconds, the Chat Rescuer Trigger can be set to spring into action with a message like this - "Thanks for your patience. We are currently unavailable at the moment. Please leave your name and email, and we will get back to you ASAP."
To learn more, visit this link : https://help.tawk.to/article/creating-and-managing-triggers
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at elle@tawk.to.
You can also email our support line at support@tawk.to