Hi Asaad,

Thank you for choosing tawk.to and for sharing your challenge here.

Our Dashboard currently supports direct chat and group messages to the other members of a property. However, we currently don't have a feature for transferring administrative rights in a group chat and that is on our roadmap for development.

Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

You can also create a Group Chat in the Tab section of the Dashboard, However, the online statuses of your agents will only appear in the chat conversation.

The benefit of creating a Group Chat Tab is that you can chat with other agents without having to exit your Dashboard, keeping your workflow in one place.

1. Learn more about setting up direct messages:

https://help.tawk.to/article/setting-up-direct-messages

2. Learn more about creating a Group Chat

https://help.tawk.to/article/creating-a-group-chat

We're continuing to build out our Messaging product and have taken on your suggestion.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

Alternatively, you can reach me here at elle@tawk.to. Or, if you just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support