Add a new level of "Associate" member
Currently, we have two levels: Admin and Agent. We would like an additional level of "Associate", so the associate can only see tickets and chats assigned to them. This can be important in some organisations for privacy purposes.
Thank you for choosing tawk.to and for sharing your challenge here.
Currently, the tawk.to platform allows only Admin and Agent roles.
We've acknowledged your request and have forwarded it to our development team. They will review this suggestion and add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. Our live agents are always available 24/7 to assist you.
Elizabeth Usher commented
I appreciate the information and advice you have shared.