Missed opportunities to chat report
It would be helpful to know how many potential customers click on the chat box when we are offline and then turn it off when they realise they have to send an email to get an answer to their problem.
Essentially there's 4 types of people:
1. wants to chat and can chat because we're online
2. Want to chat but can't due to offline, therefore they send a message and leave an email
3. Want to chat but can't due to offline, sees the option to leave an email and decides to just end the chat instead
4. Doesn't want to chat, just clicked the button to see or by accident.
I want to know how many option 3 people there are. If there's a lot, maybe it's worth spending extra for 24/7 chat
Brad SJJ
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi Brad,
Thank you for choosing tawk.to and for reaching out.
Currently, we do not have features that monitor click volume for specific widget status/activity/behavior. We do, however, have the option to check the general number of visits/visitors, chats/missed chats and offline messages received via the widget. I'd suggest looking at behaviour analytics tools and heatmap software such as Hotjar.
We've acknowledged your request and have forwarded it to our dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. Our live agents are always available 24/7 to assist you.
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Aimee Lambert
commented
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