Department wise Chat Transfer
Add department wise chat transfer option.
Means I have 2 Departments in my company
1 is Sales Department
2 is Support Department
and I assigned Jhon for Sale Department
and Kat for Support Department
when visitor start chat in sale department then why incoming chat show in support department because it's relevant for support department and when visitor start chat for support depigment then how Jhon support him and why show chat on Jhon dashboard?
Please fix this issue
Thank you for choosing tawk.to and for reaching out.
Currently, we cannot assign chats to a specific agent or assistant. All incoming chats can be viewed and answered by all agents logged in to the property.
Departments allow you to make sure the right agents answer visitors. They also allow you to assign a ticket to a particular department, ensuring everyone in that department receives the email/notification.
Here is how the department function works:
1. Chats can be assigned to departments. All agents, including those not assigned to a department, can see all incoming chats. However, only those assigned to the selected department will receive a notification. This makes it easy to transfer chats.
2. Once a chat is assigned to a department, agents will only hear chat notifications when there are no agents online in the selected department. This prevents chats from going unanswered.
3. Currently, there is no option to hide chats from departments or property members outside of a selected department.
Click the following links to learn more:
Setting up departments: https://help.tawk.to/article/creating-and-managing-departments
Creating and responding to tickets: https://help.tawk.to/article/creating-and-responding-to-tickets
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to our calendar - https://calendly.com/tawk-to-support/tawk-to-customer-support
We're happy to help!
Jared Mull commented
That’s what I was looking for, what a information! present here at this website, thank you!!