Is it possible to prevent the agent account in the Android and iPhone apps from disconnecting automatically after a few days? Agents in this
Is it possible to prevent the agent account in the Android and iPhone apps from disconnecting automatically after a few days? Agents in this way risk losing chat and not realizing it
Alex Gorga
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi Alex,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
Currently, there's still no option to prevent this. The app should be open and running in order for it not to get disconnected. At the moment, users session will expire if no login in 10-12 days.
We have taken note of your feedback and have submitted this to our engineering team. We will post updates once the feature has been approved and implemented. Please keep an eye for the updates.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to
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Is it possible to prevent the agent account in the Android and iPhone apps from disconnecting automatically after a few days? Agents in this way risk losing chat and not realizing it