Hello, Please update the chat widget, Show the category
Please add a Category in the chat widget, because when you have so many questions and answer you must need to select a category then you choose question and answer.
I am waiting for your reply.
This is Elle from tawk.to. Thank you for reaching out.
Do you mean you'd like to add the Knowledge Base category to appear in the chat widget? If so, we do not have any feature for that at this time. Our widget cards allow you to display a Knowledge Base search bar, featured articles and article links.
You can add a text card and link it to a Knowledge Base category. However, the option to present a selection of categories in the as a widget card feature is not currently available.
We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at firstname.lastname@example.org. Our live agents are always available to assist you.