We would like the ability to edit a SENT live chat message by our operator(s). Sometimes they make simple spelling or grammar mistakes. ( ie: change you to your or you're )
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, we don't have options for deleting or editing sent messages.
However, our canned shortcut template messages can help you raise consistency in agent responses and avoid grammatical errors.
You can learn more about shortcuts here: https://help.tawk.to/article/creating-and-managing-shortcuts
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at email@example.com
mycenturahealth Online commented
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Thanks for the info I will try to figure it out for more.
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Thomas Riley commented
This works really well for us, thank you!