Visitor notification sound
The problem that the notification sound does not go away when the visitor is stationary on the site is a big problem in my opinion.
Thank you for reaching out.
In the tawk.to Dashboard, you can activate your sound and desktop notifications and customize what you hear while logged in and answering chats.
You can simply toggle the sound notifications to the off position to disable them.
Here’s how to quickly turn your sounds and notifications on and off: https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications
To customize your sound settings for each event type, click your Profile Icon and select ‘Manage Sounds & Notifications’ in the drop-down menu.
Here, you can make changes to the sounds you'll hear while operating the Dashboard and how your browser handles notifications. To make changes to either, make sure the sound or desktop notifications are switched on by toggling the switch at the top.
You can choose from a list of sounds and customize the alert for everything that makes a noise within the Dashboard. Choose how long a new chat will keep ringing by changing the number of times it repeats.
To learn more, click the following links:
1. Enabling desktop notifications
2. Enabling notifications on Android
3. Enabling sound and badge notifications on iOS
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!