Offer more themes for the chat window
The current embed widget doesn't work well for all website themes. It would be great if you offered several different styles of embed widgets or allowed full CSS customization.
Thank you for choosing tawk.to and for sharing your ideas with us.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
You can now enjoy the chat widget’s new look and features. This includes the Widget Cards.
You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Theo Gump commented
Even with the new widget cards the UI looks pretty dated. to be honest oh well its free so... can't really demand anything. well not free exactly because nothing really ever is free -
Why did you purposely make it harder for developers to customize your widget with CSS ?
You used dynamic ids and inline styles coupled with "!important" on the various iframes used to make the chat widget work, carefully leaving out any info that could be used to retrieve the iframes with CSS selectors then style them.
It pains me that you actually spent time / money to stop people making their own customization.
To all our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
The user interface is one of the areas in which our engineers are working hard to make sure we provide an intuitive and user-friendly tool for all our customers.
We assure you that this feature is currently under review and updates will be posted once they are implemented.
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!(Edited by admin)
Unfortunately I have to agree that the widget design looks outdated. Please have a look at Tidio for a modern chat widget with gradient color background etc.
I nearly found the perfect chat for my website. Has a very good mobile app and real time monitoring, but the widget... It looks very outdated... Guys, are you in the stone age? Why you don't make new modern styles or add CSS modifications? This would make your chat the number one. Please do it, or if you don't have time I can do this for you in an hour... It just needs a bit of css and then it would look soooo much better. Take a look at Tidio Chat for example. Guys, please add CSS. You can still protect your branding with !important styling. Thanks!
UI is very dated, if you could make something like tidiochat that would be amazing
Thank you for the positive feedback :)
We haven't got such request yet, you can create it so it could be easily found by other users to upvote and for us to review it.
Hey guys, just want to say you have an awesome chat system! thank you so much.
I just want to know if you can add a setting to customize the border around the chat window please.
For font customization you can upvote next suggestion:
I'd like to be able to increase the font size and make it bold so as to make the Live Chat button on my site stand out more. This idea was submitted in 2013 and took 3 years to be acknowledged. Two years later and the customization is still pretty limited. I guess that doesn't bode well for an upcoming increase in customization.
This should go up on your priority list as this is the only thing that sets you back from your competitors and this would be an easy option to monetize tawk.to
I would have zero problem paying a monthly fee for custom widget features.
I started on tawk.to as a free service to trial out live chat on my site... after realising its worth i then started looking at pay for chat services only because of the limited custom widget options tawk provides. I stuck with tawk for 2 reasons 1) i thinks its the best on the market 2) Im hoping you will at some point take my money and add in better custom widget options/themes or even better css styling.
Take my $$$$ tawk ... its yours!!!!
+10000 for this ability. Tawk. To is great !!! This feature would make it great +10000!!!
Yes, ability to lower opacity of the chat bar so it doesn't cover so much of the website. That, and/or ability to access CSS.
This is a great idea as I would like to also change the font size.
in the same way that we can edit the text of every field, it would be very nice if the users could customize the font-family and the font-size, maybe few families and few sizes like big, medium, small or similar would be a good start.
Hi tawk.to support,
I just installed the app yesterday and it's a great tool.
It would be great if we are able to change to font size to make it consistent with of font size of my webpage.
Let us change the Header font and font within the chat window.
It would be great, if the opened chatbox window could be customized a bit more by css, or, at least the background-color should be customizable.
Hi there, it would be realluy useful to be able to set the font to custom via css .. it looks really odd on my site at the minute .. matching fonts are essential in ANY design! .. I think :)
Make it possible to change the color of icons "close" and "collapse". If you use the white color of the title, the button becomes invisible.