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Interactive (Co-Browsing) with visitor

Imagine, trying to help someone 'learn' a process by demonstration (or by leading them) to pages. The chat already shows what page they're on. If that link could open a new window or modal, and you could say something like "Look at the upper right corner of your window" - the operator then clicks their screen which in turn 'highlights' (possibly with a heatmap style pulse on their page), at which point the admin continues "Here you'll type your login information and press the submit button" .. cutting edge opportunity here for tawk.to for interaction. ;)

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Matt shared this idea  ·   ·  Report…  ·  Admin →
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under review  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, Thank you for choosing tawk.to. We will take note of your feedback and suggestions. The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • CRD commented  ·   ·  Report

    Will this be a free feature or paid add on?

  • Pablo M. Rivas commented  ·   ·  Report

    i think Cristian nailed it: "provide a callback when user receives a message from the agent"..!!!

  • jignesh commented  ·   ·  Report

    we request you to add new feature of co-browsing in tawk.to which can be most famous and useful feature of tawk.to

  • Cristian Florica commented  ·   ·  Report

    @Nick: They could just provide a callback when user receives a message from the agent. This way you can implement your buzz very easy. I just dont understand why they refuze? It's a 5 minute work.

    And, if they actually give access to that event, we can develop cool new features in parallel and contribute even more to this cool service.

  • Nick commented  ·   ·  Report

    It would also be great if we could send over a command to make the customer's chat window vibrate, buzz or ring to remind them in case they missed the initial "ping" sound when I've replied.

  • Cristian Florica commented  ·   ·  Report

    the function should have this structure:

    onMessageReceived(message, callback) {
    //your code
    callback(message);
    }

  • Cristian Florica commented  ·   ·  Report

    There would be great to have an event when the user receives a message from the agent. This way we could implement different actions for clients:
    eg: add item to basket, redirect user to a certain page, etc.

  • Paul commented  ·   ·  Report

    This has been in development for 2 years. Is there any update on this?

  • Lee commented  ·   ·  Report

    This is already available in various other plugins and one feature I asked the guys about before installing tawk.

    The way to look at this is: Treat visitors as if they are stupid. Everything needs to be dumbed down for them for them to get the best experience. +1 for for this.

  • liz commented  ·   ·  Report

    I would use this product if co browsing was enabled, so before chat, the user asks a question and is directed in the site to help

  • Sky High commented  ·   ·  Report

    This is available through Olark.

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