Interactive (Co-Browsing) with visitor
Imagine, trying to help someone 'learn' a process by demonstration (or by leading them) to pages. The chat already shows what page they're on. If that link could open a new window or modal, and you could say something like "Look at the upper right corner of your window" - the operator then clicks their screen which in turn 'highlights' (possibly with a heatmap style pulse on their page), at which point the admin continues "Here you'll type your login information and press the submit button" .. cutting edge opportunity here for tawk.to for interaction. ;)
To All Our Valued Users, Thank you for choosing tawk.to. We will take note of your feedback and suggestions. The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Interactive or co-browsing is a feature that allows a website operator or customer service representative to share their screen with a visitor on their website. This allows both parties to see the same web page, and the website operator or customer service representative can guide the visitor through the website or help them complete a transaction.
Interactive or co-browsing can be especially useful for e-commerce websites or customer service inquiries, where the website visitor may have questions or require assistance navigating the website. With co-browsing,
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To implement co-browsing, website operators can use a third-party service or software that allows for screen sharing and remote control of the visitor's web browser. Some popular co-browsing tools include LiveAgent, LiveChat, and Cobrowse.io.
It's important to note that co-browsing should be used with caution and only with the visitor's explicit consent. Website operators should also take steps to ensure the security and privacy of the visitor's data during the co-browsing session.
Interactive co-browsing is a powerful tool for businesses that want to engage with their website visitors in real-time. Co-browsing allows agents or representatives to interact with visitors on their website, and guide them through the buying process or provide customer service support.
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Hi everyone. Feederloop provides co-browsing, screen sharing and video chat for tawk.to which you can find out about here: https://www.feederloop.com/integrations/tawk/
I think this would be a great feature.
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Admintawk.to (top bird!, tawk.to) commented
To all our Valued Users,
Thank you for choosing tawk.to. We will take note of your feedback and suggestions.
The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
@анонимный hope they will start to implement it soon... like a Christmas present :)
Add it to the paid package... but add it ;) we really want this!
Topic over 2 years!
Guys, urgently need to implement, this function is almost all.
Please implement this function and add it to the free package !!!
At least write something down
U r the best!!!! Thanks
Well! It is one of the most important and necessary functions!
NOT voice-screen sharing.
BUT Interactive Co-Browsing!!!
Add Interactive Co-Browsing to base free packet and you are brilliant!!!!
Please be free, please be free, please be free...