Reply address on messages should be the users
Currently, offline messages are sent with the Tawk.to address as the reply address. This should be the customers email address.
This speeds up responding.
A small thing, but could end up being a bit frustrating.
18
votes
Rob Blakeney
shared this idea
Hi there dear tawkers,
This is done to prevent using Visitors email address for marketing purposes without their permission.
Hope this answers why this is done this way.