To export all your user data and chat history into csv files
Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers
Joan Manuel
shared this idea
To All Our Valued Users,,
Thank you for choosing tawk.to and for sharing your suggestion here.
.json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.
Alternatively, you can use this tool for file conversion:
https://www.convertcsv.com/json-to-csv.htm
Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts
Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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Anonymous
commented
Option to export the chats in excel format, fields like name, contact no, email ID, Message and Time
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felix
commented
any update on this feature
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Anonymous
commented
It would be great if we can download the customer data and chat history in excel.
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Anonymous
commented
I need to be able to export the data of the users that I have as clients to be able to take better control of all people who visit and interact with my page
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arshadul haque
commented
As an administrator, I require a visitor's data and their contact detail reports on a daily basis
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Eric
commented
Can you tell us when approximately this feature will be available ? Thank you
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Eric
commented
We would like to extract all the conversations from 04/10/2017 in a .csv. Is it possible ?
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Raquel Martín
commented
Hi!
We propose that you can get hold of the preform data. A notice may be added with a link to the Data Protection Policy and there would be no problem.
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Anonymous
commented
any update on this?
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Parag Lagu
commented
Enable export of phone numbers and emails ids collected for all chat clients. Regarding permission for usng for marketing, we can have a small check box to take this permission and then enable export of only those clients who have checked the box and given permission to receive updates/newsletters/sms/emails,etc.
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Anonymous
commented
As an attorney, I can say that if you give your email address in a sales chat, then of course that email can be used for marketing purposes. In fact, we all do it all the time, as soon as someone shares their email. Now, if your terms of service says otherwise, then we shouldn't be collecting emails in the first place, but since this is a sales platform, of course we are going to collect email, and of course users should know that we are going to use the email for marketing purposes. Otherwise, there's no point in getting the email...
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Al
commented
is there any update on this?
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Anonymous
commented
wtf!! we need to export our contact information!
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Matthew
commented
any update? Can't be that hard to export conversations?
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Anonymous
commented
When can we expect bulk chat history download?
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Anonymous
commented
I need this too. Not for marketing purposes but to track how many come in and also to make sure they have been followed up.
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Anonymous
commented
Hi There, is there anywaty we could export the contact list to Ms. Excel File? or even link to our email CRM e.g Mailchimp.
Thanks,
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Anonymous
commented
This would be great
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Donnie Ashok
commented
It would be great if you could provide an API through which users could access chat logs, see visitor name and email IDs and make available all the data that you collect from the website
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Unknown
commented
No user data export feature, this tool is useless.