To export all your user data and chat history into csv files
Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers
Joan Manuel
shared this idea
To All Our Valued Users,,
Thank you for choosing tawk.to and for sharing your suggestion here.
.json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.
Alternatively, you can use this tool for file conversion:
https://www.convertcsv.com/json-to-csv.htm
Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts
Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
133 comments
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Anonymous
commented
As an attorney, I can say that if you give your email address in a sales chat, then of course that email can be used for marketing purposes. In fact, we all do it all the time, as soon as someone shares their email. Now, if your terms of service says otherwise, then we shouldn't be collecting emails in the first place, but since this is a sales platform, of course we are going to collect email, and of course users should know that we are going to use the email for marketing purposes. Otherwise, there's no point in getting the email...
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Al
commented
is there any update on this?
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Anonymous
commented
wtf!! we need to export our contact information!
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Matthew
commented
any update? Can't be that hard to export conversations?
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Anonymous
commented
When can we expect bulk chat history download?
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Anonymous
commented
I need this too. Not for marketing purposes but to track how many come in and also to make sure they have been followed up.
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Anonymous
commented
Hi There, is there anywaty we could export the contact list to Ms. Excel File? or even link to our email CRM e.g Mailchimp.
Thanks,
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Anonymous
commented
This would be great
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Donnie Ashok
commented
It would be great if you could provide an API through which users could access chat logs, see visitor name and email IDs and make available all the data that you collect from the website
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Unknown
commented
No user data export feature, this tool is useless.
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akshith
commented
IF this feature is enabled i would appreciate it &spread tawk.com to many more
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Anonymous
commented
Can you please automatically save customers' data as per the details they have entered in the pre-form, for example name, email and phone number, in a way that we have a customer contacts database so that if we want to email them all we can do so in one click, or in a way that exports the contact to excel or another software that allows us to save their names and numbers on a mobile phone.?
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Muthyam Reddy
commented
Please add feature to export chat history in XL format
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Biel
commented
This would be awesome so that I can import the emails into MailChimp and send them emails as part of my campains... looking forward to this feature.
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Anonymous
commented
it will be a good option for get all client chat details to a report file
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Anonymous
commented
hello,
does it work today ?
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Anonymous
commented
Our export workflow is to archive conversations:
1/ Set in Admin / Mail Notifications / Send All Chat transcripts by email to ...
2/ process these emails - we use Amazon SES - Lambda and insert all chat transcripts virtually in realtime into our DB -
Gilson BR
commented
it is possible to export all user data to excel. thank
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Anonymous
commented
is necesary !
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Anonymous
commented
Need to download list of contacts. I have a lot of contatcs, and it would be great to make excel file with contacts.