To export all your user data and chat history into csv files
Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers
Joan Manuel
shared this idea
To All Our Valued Users,,
Thank you for choosing tawk.to and for sharing your suggestion here.
.json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.
Alternatively, you can use this tool for file conversion:
https://www.convertcsv.com/json-to-csv.htm
Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts
Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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Anonymous
commented
A feature where we can export the e-mails and other details directly from our conversations.
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Anonymous
commented
WE need this function!
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Francis
commented
Is this function to download chat sessions available? It's been more than 6 months since requested from others.
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Dean Maunder
commented
Definitely a must have! Not worried about user data, but need to export the transcripts to look at question patterns
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Ryan
commented
We are moving from intercom to your service and this is very important for us to be able to export our visitors email address for follow ups and lead generation.
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Hetul
commented
We need an option to be able to download email ids of the users on our website.
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Hiren
commented
If excel would be there, then i can easily do the follow-ups and my team can also do feedback call and for further response.
Please provide Excel Extract. -
Anonymous
commented
We should be able to export all our chat conversations to an excel sheet.
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Anonymous
commented
This is best chat plugin I have used so far, i would like to make a suggestion to add exporting contact details in csv, excel format in future.
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Anonymous
commented
is there no way in which we can export the data ?
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Anonymous
commented
It is better to have this feature.
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Azah
commented
I think lot of Tawk User use CRM and the possibility to export the final conversation in PDF would be great.
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Anonymous
commented
What if we ask user when he begin the chat with a CHECK BOX if he/she wants to sign up for email newsletter?
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Gaurav
commented
An extract button that can help users to save a lot of their time by collecting all data at once(date wise or month wise) instead of clicking on each and every chat and copying it.
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Anonymous
commented
There should be provision for downloading chat data dump along with visitor name, email and department- the fields added on chat widget.
At least with this data dump, some evaluation can be done as how many chats or queries come up in each department. This is required as reporting facility is not there currently. -
Hiral Dron
commented
Excel export will help to analyze the data and visitor records
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Rebecca
commented
Export a file in .csv for .xls with details of customers name and other pre-form data fields and offline chat message.
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Lee Woodman commented
All i am interested in seeing is the conversation export, i am not interested in the custom data so your update on July 8th is perfect for my use case. When are we likely to see this functionality rolled out?
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Saikat Sarkar
commented
Please add a feature or create an api to download / export all chat history in one go.
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Is this feature available yet? It's a critical one to understand the general topics of conversation that are being done through chat from a senior management point of view. My idea with this is to get the keyword data out and run it through something like www dot tagcrowd dot com.