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To export all your user data and chat history into csv files

Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers

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Joan Manuel shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
started  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,,

Thank you for choosing tawk.to and for sharing your suggestion here.

.json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.

Alternatively, you can use this tool for file conversion:
https://www.convertcsv.com/json-to-csv.htm

Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts

Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history

Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

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  • Vinay commented  ·   ·  Flag as inappropriate

    We would like to dowanload the chat sessions and use it for anaysis. Also it will be useful in case we want to review them in a excel

  • Sky commented  ·   ·  Flag as inappropriate

    Our current platform allow much easier review/reporting on chat history and at minimum the ability to export would be required for us to move onto this platform (which I'm very excited about)

  • Alex commented  ·   ·  Flag as inappropriate

    This would be very useful!
    The csv may contain all information already on the dashboard - name, time of chat, email, location, agent, no. of chats etc.
    You can then much easily be able to analyse it once extracted.

  • Chirs commented  ·   ·  Flag as inappropriate

    This would be great to these data to analysis further in other BI app

  • Support DistressedPro commented  ·   ·  Flag as inappropriate

    In History it would be great if we'd be able to export all chats at once instead of emailing each chat one by one.

    CSV file with user data, then the chat log would be perfect.

  • Anonymous commented  ·   ·  Flag as inappropriate

    in history page pls add visitors email id so that we can extract our visitors email ids very easily

  • Daniel commented  ·   ·  Flag as inappropriate

    This would be a fantastic feature, to be able to track response rates, conversion etc over time.

  • Thad commented  ·   ·  Flag as inappropriate

    This would be really helpful. This should also include all the chat transcripts so it can be analysed for patterns

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