Make it so agents don't need a tawk.to account.
One of the problems with the tawk.to accounts is that when you want people to be agents they have to make a new account. In idea i would like is for the admin or promoted users will be able to create 'local' accounts. This would work in one of the following ways:
1) The user opens the chat window like a normal user, then selects 'Admin Login' (a small link at the bottom, next to the 'O Tawk.to' Then the chat area will be replaced by a small login screen, they will be sent ONE user at a time and can chat to them from the box, like when the user talks to you.
2) you send us a html page, this will be something like
example.com/chatlogin (changeable), This will open a simplised version of the control panel, displaying the banned users, the open chats and the offline messages.
3) You can goto, example.tawk.to, here you can login to the local account.
I think this will make the chat more open source and allow people to add agents without having them to goto the tawk.to page webpage and making an account.
Please give votes if you want this feature!
Remember to comment if you want type 1, 2 or 3.
Personaly i would like all three, this will allow you to put type three in an iframe if you are not good at html and allow you to have a small page example and a large page example.
Also type 1 would allow you to browse the site at the same time as talking, this will make it easier for the agents to link people to pages and not have to change tabs all the time.
Anonymous
shared this idea
Hi there dear tawker,
Although we understand why you would want such an option we don’t have any plans on people using tawk.to without registered accounts. This adds liability and removes responsibility.
Also we currently are not thinking of making our platform open source.
Hope this helps.
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Anonymous
commented
Also, the admins will be able to make local accounts. This will work with the following:
The admin generates a code(this will be active for 10mins or so. Then the new agent could enter this in the admin page and then set their password, this will allow agents to have a personal password without the admin seeing it.
(This can be reset by the admin or changed by the agent)
All local accounts should be fully editable by the admin(s), removing photos, changing photos, limit the account. Only allow them to reply to offline messages, ect...