Hide "Visitor navigated from" information
I would like to be able to hide the "Visitor navigated from" information from operator's view so that he/she does not see potentially sensitive information about the user.
I've upvoted this feature request on behalf of our agents but for a different reason. The ability to hide the visitor navigation info in the chat window can significantly decrease the amount of visual clutter for the agent, while the same info can be seen in the right sidebar at any time.
Drew Beres commented
there is some way in which the operator of the chat does not see the link of the web page that is attending
There should be a feature to turn off feature for the Visitor navigated , because it creates disturbance to the agent who is over "Chat Support"
Lucas Comino commented
Disable "Visitor navigated to" on chat