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Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....

it would be useful to have a the ability to create a Greeting/Hello shortcut with a feature such as %visitor.name% so end users receive a more personalised experience... it might also be useful to enable tawk.to attendees to include %agent.name% which would automatically extract the attendees name and add it to the personalised message

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Jay shared this idea  ·   ·  Report…  ·  Admin →
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planned  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Andrew // digger commented  ·   ·  Report

    when you do /WhatEver you can have the msg like Hi, (Name) How may i help?

  • maHost commented  ·   ·  Report

    I came here to suggest the same thing! I support this feature!

  • Anonymous commented  ·   ·  Report

    Also a %user% placeholder, for the user who started the chat.

  • Alfredo commented  ·   ·  Report

    Yeah if i ask a client to give name or e mail or else.. Why we dont have a way/shorcut to use this info like "hello, /name how i can help you?"

  • Qw4rtz commented  ·   ·  Report

    Making it fully customizable would be awesome... We choose placeholders, we choose what it show, we choose actions on hover, we choose actions on click...

  • Qw4rtz commented  ·   ·  Report

    clicking %agentname% would open a new tab to the agent profile page (if he/she enabled it)

  • Qw4rtz commented  ·   ·  Report

    It would be great to have placeholders, like %agentname%, %agentalias%, %departement%...

    This will make us able to make such things, with just /hi shortcut:

    "Hi, I'm %agentname%, from %department%, how can I help you today?"

    Also, hovering theses placeholders would show additionals informations, such as profile for agentname, or description for department...

  • Anonymous commented  ·   ·  Report

    I agree with this. Having the ability to have variables to reference a few more suggestions are %Name of Customer%,
    %Department%
    %Good Morning, Afternoon Etc%

  • Keith commented  ·   ·  Report

    Basically if you set a trigger , with a chat rescuer, you can type the message for example Hello %NAME%, we cannot help you please call our offices, and when the client gets it it comes out Hello Ethan, we cannot help you. If there is no name filled in nothing gets put in.

  • Geoff commented  ·   ·  Report

    I'm looking for this feature also

  • Bastien Subra-Magliola commented  ·   ·  Report

    Possibility in shortcuts to put the name of the operator so that we can create a general ticket. For example : /start Hi ! I'm *name*......

  • Agro commented  ·   ·  Report

    Yes I agree, we used another popular Chat before finding this little gem, and they had this facility and it is an EXCELLENT feature! Please implement?

  • Prajwal commented  ·   ·  Report

    It should take automatically customer name or user ID after login, and customer can see his chat history whenever he logged in to the application.

  • Seth commented  ·   ·  Report

    Create variables so that we can make public shortcuts but so it can be worded right. Ex: "Hello {ClientName /If Any}, My name is {AgentName}. Please wait while I review the information you put before the start of this chat." The "{ClientName /If Any} & {AgentName} are variables.

  • James Craker commented  ·   ·  Report

    E.g. when I type /hello, it should send

    Hello (visitorname)! My name is (agentname). How can I help you?

  • Edgar De León commented  ·   ·  Report

    To personalize your conversation, simply insert our Shortcut variables into any message:

    {{visitor_name}} – Visitor’s name
    {{visitor_email}} – Visitor’s email
    {{visitor_city}} – Visitor’s city
    {{visitor_country}} – Visitor’s country
    {{visitor_browser}} – Visitor’s browser
    {{agent_name}} – Agent’s name
    {{agent_email}} – Agent’s email

    These Shortcut variables will automatically create targeted messages for your visitors.

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